According to the recent survey regarding Quality of Service (QoS) released by the Pakistan Telecommunication Authority (PTA), mostly telecom companies in Pakistan are not providing standard services as per their license requirements.
The survey report revealed that telecom companies in Pakistan are not providing standard services to telecom users as per standards. The required benchmark is almost 99 percent, set by PTA.
As per the survey report, three major companies out of four have failed to provide standard telecom services in Pakistan as per PTA requirements. One of the most famous telecom companies, Zong, provides the poorest services with 92.52 percent network availability measured.
On the other hand, Jazz and Ufone are also providing sub-standard services. But Telenor Pakistan is on top with 99.43 percent successfully completing the PTA license requirements.
Unfortunately, millions of telecom users in Pakistan are facing signals and call dropping. Therefore, these telecom companies are being criticized on social media, along with several complaints, and the worst service is from Jazz. Interestingly, Jazz Company refused to admit its sub-standard service.
This survey about telecom service quality was led across the country as well as from several rural and urban areas, but the service quality was weaker. After this survey, the Pakistan Telecommunication Authority has now issued notices and fines to telecom companies in Pakistan that are providing poor services as per license requirements. Check the given survey stats below.
| Operator | AVG Network Availability (%) | PTA Threshold (%) | Status |
|---|---|---|---|
| Jazz | 96.32 percent | ≥99 | Below Standard |
| Zong | 92.52 percent | ≥99 | Below Standard |
| Telenor | 99.43 percent | ≥99 | Met Standard |
| Ufone | 97.29 percent | ≥99 | Below Standard |
As Pakistan speeds up its digital transformation, stable and high-quality mobile connectivity is more important than ever. PTA’s survey indicates that there is a clear gap between regulatory prospects and defined service delivery.
Telecom operators in Pakistan must take counteractive arrangements to bridge this gap, while the PTA should continue to monitor and implement service standards more severely.
