Rezolve.ai, a US-based company that provides AI-powered employee service desk solutions, has developed a chatbot called ChatGPT for IT Service Management (ITSM). This chatbot is designed to help organizations manage their enterprise knowledge base more efficiently and provide accurate, data-driven responses to employee issues within Microsoft Teams.
• ChatGPT: The Intelligent Chatbot for Employee Support
• Rezolve.ai Aims to Transform Enterprise Knowledge Base Management
• Innovative Features of Rezolve.ai’s ChatGPT Chatbot
• Rezolve.ai’s ChatGPT Chatbot Improves Employee Productivity
• ChatGPT: A Valuable Tool for Instant and Accurate Employee Support
The ChatGPT chatbot can search through various documents, such as manuals quickly and IT help desk websites, to learn from their content and provide personalized support to employees with relevant and precise solutions.
Rezolve.ai’s founders, Manish Sharma, Udaya Bhaskar Reddy, and Saurabh Kumar, have created an innovative and efficient AI-powered model that empowers enterprises to increase their employees’ productivity by providing personalized support through the power of conversational AI and refined mechanization.
The chatbot offers a range of advanced features within Microsoft Teams, including an intelligent chatbot, easy automation engine, no code automation studio, generative AI, desktop automation, and in-built live chat.
The ChatGPT chatbot is trained on millions of IT knowledge articles. It can read and understand various enterprise knowledge documents, such as customer support FAQs, employee handbooks, technical manuals, SOP documents, past ticket history, and troubleshooting guides.
The advanced AI-powered ITSM chatbot can create tickets, automate tasks, and orchestrate complex, time-consuming processes. This new feature allows employees to get instant and accurate support, enabling them to focus on their core responsibilities and improve overall productivity.
Rezolve.ai eliminates the need to create knowledge manually, allowing employees to update the relevant document and start using the chatbot instantly. The chatbot can solve up to 65% of employee issues using process, task, knowledge, and desktop automation, making it a valuable tool for employees.
Overall, the ChatGPT chatbot was created with employees’ satisfaction and productivity in mind, and it can perform smartly in either way, whether employees need to create new incidents/service requests, check the status of existing tickets, or accomplish repetitive tasks or procedures by interacting with Rezolve.ai within Microsoft Teams.